Xiaomi. (Image Credit: Reuters)
Xiaomi said that the issue is due to an app update, which users speculate is the Airtel Thanks app. The company assured that an update will arrive this week itself and that some ‘temporary containment measures’ are already in place.
- Last Updated: November 16, 2020, 18:05 IST
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Mi, Poco, and Xiaomi smartphone users are reporting a bootloop issue, which is making the smartphones restart over and over again after an error that says ‘Find device closed unexpectedly.’ Users have been reporting the problem since weeks, and users of phones like Xiaomi Mi 10, the Redmi Note 7, Poco X3, Redmi K20 Pro, Mi 9, Poco M2, Redmi Note 9, Redmi Note 7 Pro, and more running on MIUI 12 are facing the issue. Xiaomi has also acknowledged the issue and has said in a statement that it is investigating the problem and that the issue appears to stem from certain lines of code misbehaving during an app update. Some users have speculated that the app in question is the Airtel Thanks app.
Xiaomi has promised a fix that will reach affected users by next week. According to user reports on social media, the phones running on MIUI 12.05 Global Stable ROM seem to have been affected majorly. Users on social media seem to have been reporting the issue since weeks ago, at least. Affected users say that their devices reboot endlessly and they aren’t able to use them or make any changes. Few users have also lost all their data and had to eventually reset their phones. Xiaomi said that the issue is due to an app update, which users speculate is the Airtel Thanks app. The company assured that an update will arrive this week itself and that some ‘temporary containment measures’ are already in place. Quite a few users on Twitter have pointed towards the Airtel Thanks app being the cause.
And reason for Find device closed unexpectedly is @Airtel_Presence app.Phone restarting twice in a minute.
— ಕಿರಣ್ ಕೃಷ್ಣ (@Kiran_K_Gowda) November 14, 2020
@RedmiIndia dear team any solution for find device closed unexpectedly. Even I uninstalled airtel thanks and still facing the problem. It’s festive season and it’s frustrating to face this problem. Am feeling it was bad decision to go over @RedmiSupportIN over @SamsungMobile
— Ashish Vats (@aashishvatsss) November 15, 2020
@Xiaomi @xiaomiIndiaCare when this problem of MIUI12 “Find device closed unexpectedly” will be solved? It’s so irritating. As if i am playing fastest finger fast to uninstill those Airtel apps for this stupid software mulfunction. Please fix it ASAP!
— Pritam Dey (@getzshaun4sure) November 15, 2020
On Saturday, Airtel Global CIO Harmeen Mehta also acknowledged the problem and said on her Twitter that Airtel has worked with Xiaomi to find the cause and are preparing a fix. Meanwhile, the telecom provider has added a small tweak in the Airtel Thanks app to help users. Mehta, in a later tweet, said that the issue does not relate to the Airtel Thanks app, and is coming from Xiaomi’s side.
Some @airtelindia customers are experiencing phone crashes on MI phones. We have worked with Xaomi to find the cause & they are preparing a fix. Meanwhile we have put a small tweak in the airtel #Thanksapp to help. Please open the app once to effect new settings. #HappyDiwali2020
— Harmeen Mehta (@HarmeenM) November 14, 2020
To clarify the problem is not on the airtel side. But this will resolve once xaomi issues a new update tomorrow. Thanks
— Harmeen Mehta (@HarmeenM) November 15, 2020
Despite these measures, there is little clarity on how users can fix this problem on their smartphones.